Support
Frequently Asked Questions
The following are software questions frequently asked by
customers; along with the answers provided for your
help.
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'How To' Questions
Registration
Question: Where do I enter the name/serial into the
software?
Answer: After installing the software and purchasing you
will receive a unique name/serial combination. You must
enter this name/serial into the software by opening the
product and clicking the link 'Click to enter serial
number'.
Download
Question: How do I download an update to the software?
Answer: Simply go to our
Downloads section and download the latest version.
You do not need to uninstall the older version;
downloading and installing the new version will
overwrite the previous copy. The name/serial license
will also transfer over without any interaction on your
part.
Lost Serial Number
Question: I lost the name/serial for the software, how
do I retrieve it?
Answer: Fill out the form
here to retrieve your name/serial for the software.
If you no longer have access to the e-mail address you
purchased with you will need to contact us.
Please include your full name, phone number, and order
number (if available) to expedite the manual retrieval
of your name/serial.
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Access Questions
Expired Software
Question: I cannot access the software any longer, it
gives me a 'product has expired' message?
Answer: Our products may time-out after a specific
period of time. This is a notification that the copy of
the software you have is old and an update is available
to download. Please note that all updates (with the same version) of
our products are free of charge so downloading an update
is painless and does not cost you any extra license
fees.
Administrative Privileges
Question: Why does the software require administrative
rights in order to run?
Answer: Many of our software titles make several
registry and system file changes, in order for those
files and registry entries to be modified you must be
logged in as the computer administrator.
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Piracy Questions
Internet Access
Question: Why does the software attempt to access the
internet?
Answer: Due to software piracy we included the feature
to connect and detect illegal usage of the software.
Please note no personal information is transmitted over
the internet. Only the serial number, order number and
IP address are transmitted over the internet to verify
the validity of the license.
Multiple Computers
Question: Can I use the same serial number on more than
one computer?
Answer: If you have purchased a license for more than
one computer yes you may use the same serial on more
than one machine. However you may only use that serial
on the number of machines for which you have purchased a
license for. A license must be purchased for each
computer/machine you wish to use the software on. Our
automated activation system will detect if the software
is being used on multiple machines without the proper
license, the license to the software will terminate and
your serial number will no longer function. You will need
to contact us at that time to have the serial number
investigated and we will determine if it can be
reactivated.
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